Malaffi currently connects to 100% of Hospitals, , 98 % of Clinics and Centres, 99% of Pharmacies and displays 99.9% Episodes of care in the Emirate of Abu Dhabi. We are working towards connecting the remaining Abu Dhabi healthcare facilities. Please note that all data sets from the connected facilities will not be immediately available, as those are captured in phases. To find out who is connected to Malaffi, and which data sets they are contributing, please check this page on our website.

The Department of Health - Abu Dhabi have mandated that all licensed healthcare facilities in the Emirate of Abu Dhabi connect to Malaffi. In addition, Malaffi recently integrated with Riayati, the National Unified Medical Record (NUMR), which allows providers seamless access to Riayati patient data from the Northern Emirates. This is a significant value add for providers and patients in the UAE and will allow clinicians to make more informed decisions, enhance coordination of care, reduce duplication of investigations, and improve patient safety and experience, across the region. Malaffi are working on the feasibility of including Dubai patient data in future.

This could be due to one of the following reasons:
• As the onboarding uses a phased approach, the patient information you are looking for may not be available because the facility it should come from has not yet been connected to Malaffi
• The patient information from a specific facility that you are looking for may not yet be contributing the particular data type to Malaffi. For example – You are looking for discharge summaries from a specific facility, however that facility is currently not sending clinical documents to Malaffi and may be in the process of connecting that data type
• The EMR system of the particular facility does not have the capacity to configure and share that specific data set with Malaffi
• If demographic details have been entered incorrectly in yours or any other EMR, this may prevent the matching of the EMR record with the patient's Malaffi record and you may not see all the data for your patient. Malaffi works closely with providers and the DOH to help drive improvements to this concern.

We recommend checking this page on our website, to verify the connection status of the facility you are looking for. For any other issues listed above, please contact the IT support of your facility who will investigate why the patient record is not available to you. You may need to note the patient MRN to support the investigation.

Before you can access the Malaffi record for a patient, the patient must arrive in person and be registered in the Electronic Medical Record system (EMR) of your facility. Once this occurs, Malaffi receives a registration message, and the system will work to match the patient's EMR record with the patient's Malaffi record. If the matching criteria is met, you will then be able to access your patient's Malaffi record by clicking on the link embedded in your EMR. If demographic details have been entered incorrectly in yours or any other EMR, this may prevent the matching of the EMR record with the patient's Malaffi record, and you may not see all the data for your patient.

If you experience any technical issues with Malaffi, please contact your organisation's IT department so they can first investigate if the issue is related to the IT infrastructure of the facility, before they reach out the Malaffi IT support desk.  If you are encountering problems with a particular patient record, please keep note of the patient MRN as this may be required by the IT Support team during the investigation.

As per the DOH policy, providers are expected to ensure that each of its authorised users undergo continuing and/or refresher training on an annual basis as a condition of maintaining an authorised user status. If you require training, please contact your training point of contact to arrange the training. A link to the training resources can be found here for reference. In addition to the training materials provided, Malaffi conducts awareness sessions on how to utilise the system more efficiently which can also be arranged through your training point of contact.

The brand name ‘Malaffi’ was originally used for the Cerner EMR system at SEHA from 2012 to 2019. In 2019, the Department of Health chose to use the iconic brand name for the newly established Abu Dhabi Health Information Exchange, now known as Malaffi. The EMR system at SEHA was then rebranded to Salamtak, which is used today. Please note that the correct use of these names is very important to avoid misunderstanding.

Ensuring privacy and security of patient information is a priority for the Department of Health and Malaffi, as we follow Abu Dhabi Healthcare Information and Cyber Security (ADHICS) standards. The view of patient information in Malaffi relies on role-base access and organizational security which is assigned by your IT team to ensure users are assigned the appropriate security level based on their functional needs and job role. Only Level 1 users are able to ‘Break the Privacy Seal’ to access all patient data which includes sensitive patient information. All user access is monitored and logged.

Yes, Patients have secure access to their key information in Malaffi through the Malaffi Health Portal, please click here for more information. The first release of the Health Portal provided access to the following information: Lab results (including Covid-19), radiology reports, recent visits, allergies, current and past medications, conditions, immunisations and discharge letters. The second release of the Health Portal provided access to the wellness, appointment data, who viewed my records, as well as some enhancements to the allergies and reports, including laboratory, radiology, and microbiology. Providing patients with access to their medical records will increase patients’ engagement in managing their health, strengthen the relationships between patients and clinicians and ultimately improve healthcare outcomes.