FREQUENTLY ASKED QUESTIONS END-USERS

General
Are all healthcare facilities in Abu Dhabi connected to Malaffi?

The Malaffi onboarding process is carried out in phases and we are expecting to connect all Abu Dhabi healthcare facilities by early 2021. Please note that all data sets from the connected facilities will not be immediately available, as those are also captured in phases. To find out who is connected to Malaffi, and which data sets they are contributing, please check this page on our website.

How can a patient’s file be accessed in Malaffi for the first time?

Before you can access the Malaffi record for a patient, the patient must arrive in person and be registered in the Electronic Medical Record system (EMR) of your facility. Once this occurs, Malaffi receives a registration message, and the system will work to match the patient’s EMR record with the patient’s Malaffi record. If the matching criteria is met, you will then be able to access your patient’s Malaffi record by clicking on the link embedded in your EMR. If demographic details have been entered incorrectly in yours or any other EMR, this may prevent the matching of the EMR record with the patient’s Malaffi record, and you may not see all the data for your patient.

Why am I not able to see any or some data for my patients?

This could be due to one of the following reasons:

  • As the onboarding uses a phased approach, the patient information you are looking for may not be available because the facility it should come from has not yet been connected to Malaffi

  • The patient information from a specific facility that you are looking for may not yet be contributing the particular data type to Malaffi. For example – You are looking for medications from a specific facility, however that facility is currently not sending medication data to Malaffi

  • The EMR system of the particular facility does not have the capacity to configure and share that specific data set with Malaffi

  • If demographic details have been entered incorrectly in yours or any other EMR, this may prevent the matching of the EMR record with the patient’s Malaffi record and you may not see all the data for your patient

We recommend checking this page on our website, to verify the connection status of the facility you are looking for. For any other issues, please contact the IT support of your facility.

Will patient data from all UAE facilities be available in Malaffi?

The mandate of Malaffi is to connect all healthcare facilities in the Emirate of Abu Dhabi. The Ministry of Health and Prevention has plans to enable information exchange between all healthcare providers on a federal level in the UAE.

Which additional types of data will be made available in Malaffi?

At present, patient demographic, encounters, allergies, laboratory results, radiology reports, medications, procedures, diagnosis and problems, can be viewed in Malaffi. To keep increasing the value of the clinical information in Malaffi, we are working to additionally include the following: clinical notes, vital signs, immunisations and insurance claims.

Will radiology images be available in Malaffi?

Currently, only radiology reports are available in Malaffi. However, Malaffi is assessing the feasibility of including radiology images in the future.

What should I do if I experience a technical issue with Malaffi?

If you experience any technical issues with Malaffi, please contact your organisation’s IT department so they can first investigate if the issue is related to the IT infrastructure of the facility, before they reach out the Malaffi IT support desk.

Where can I find out who is connected to Malaffi?

Please visit this page on our website to find a list of providers who are connected to Malaffi.

Facilities that are connected to Malaffi will receive a Malaffi Connected Certificate and may display the Malaffi Connected Symbol on their website.

For more information, please get in touch with us at contact@malaffi.ae.

Will patients have access to Malaffi

Patients will have access to their key information in Malaffi through the patient portal and app that will be available in late 2021. This will empower and encourage patients to take a more proactive approach to manage their health.

Can information in Malaffi be downloaded as a PDF?

At present, information available in Malaffi is read-only. However, we are currently working to include functionality that will enable users to download and print laboratory results and radiology reports.

 

For any further questions, comments or suggestion, please contact us at contact@malaffi.ae

Access & Navigate Malaffi
I can’t see the Malaffi icon or the Malaffi tab in my EMR?

Please speak with your technical support team or reach out to a Malaffi Super User as each EMR is different and the way you access Malaffi is unique to your organisation.

I have clicked on the Malaffi icon/tab and I can see a long document (End User Licence Agreement) and I don’t know what to do. I cannot see my patient information in Malaffi.

If you are authorised to access Malaffi and you agree to the terms of use, please scroll all the way down and select the ‘Accept’ button. You will then be directed to your patient record in Malaffi.

Why do I see ‘No Results Found’ in Malaffi?

If there is no data available to populate any columns in a windowlet from any of the source EMR’s connected to Malaffi, it will display ‘No Results Found’.

What is ‘Delta View’?

The ‘Delta View’ gives you a view of the patient record removing all information recorded at your own organisation as you already have this information in your EMR. To see the full view of your patient record, select the ‘Patient Summary’ Tab.

Remember a full view of Allergies can always be seen in the Patient Banner – Allergies Alert field.

Demographics
How can I be sure that the patient I am seeing in Malaffi is the same patient in my EMR?

Malaffi is utilising a market-leading patient matching system which ensures the right patient is accurately matched to the right record.

If you are concerned that the patient you are viewing in Malaffi is not the same as the patient in your EMR, please take note of the MRN and raise a ticket with your technical support services. They will then raise this with Malaffi Support.

Why is my patients’ name spelt differently in Malaffi to in my EMR?

Demographics in Malaffi are updated regularly from the source EMR’s connected to Malaffi. The information that you see in the Malaffi patient record is the last updated information which may be from an organisation other than your own where they may have recorded the patients name slightly differently in their EMR.

If you are concerned that the patient in Malaffi is not the same as the patient in your EMR, please record the MRN and raise a ticket with your technical support services. They will then raise this with Malaffi Support.

Why is my patients’ Date of Birth different in Malaffi to in my EMR?

Demographics in Malaffi are updated regularly from the source EMR’s connected to Malaffi. The information that you see in the Malaffi patient record is the last updated information which may be from an organisation other than your own where they may have recorded the date of birth information incorrectly and/or only captured the correct year of birth.

If you are concerned that the patient in Malaffi is not the same as the patient in your EMR, please record the MRN and raise a ticket with your technical support services. They will then raise this with Malaffi Support.

Sensitive Information
How is information classified as sensitive in Malaffi?

All sensitive patient information that can be coded – for example, Problems, Diagnosis, and Laboratory and Procedure codes – are flagged as sensitive in Malaffi and view of this information is restricted depending on your role in your EMR.

No Allergies or Medication information will be restricted

For Primary Providers only: I can’t see the Sensitive information, even though I have broken the seal.

The best way to view sensitive information is to maximise each windowlet so you can see the expanded view of 100 lines of information.

The sensitive information will be highlighted by an unlocked padlock symbol in the first column of the windowlet.

Allergies
How are Allergies in Malaffi ordered?

Allergies are ordered by severity first, then the date recorded in the source EMR.

Why am I seeing duplicate Allergies?

Malaffi is displaying information directly from the source EMR. For Allergies, we will display free text as well as coded allergies. This will mean that you may see duplicate Allergies from the same source as well as duplicate Allergies from different sources.

If the Allergies are coded, Allergies sharing the same code will be rolled up under the red magnifying glass

What does the red magnifying glass in the Allergies windowlet show?

Clicking on the red magnifying glass will show all common Allergies sharing the same code that were recorded for this patient and the organisation where they were recorded.

I can see ‘No Known Allergies’ for one organisation and ‘Allergies’ recorded at another organisation. Is this a mistake in Malaffi?

This is not a mistake in Malaffi. Remember Malaffi is displaying information directly from each source EMR. This represents an opportunity to confirm your patient’s allergy status with them and update your EMR if required.

Encounter History
How are Encounters in Malaffi ordered?

Encounters are ordered by most recent date.

What does the red magnifying glass in the Encounters windowlet show?

Clicking on the red magnifying glass will show all Diagnosis’ that were recorded for this encounter.

Problems
What are Problems in Malaffi?

Problems are chronic issues for the patient that are recorded in the source EMR.

All Problems are coded, Malaffi does not display free text Problems

NOTE: Not all organisations record Problems in their EMR.

What does the red magnifying glass in the Problems windowlet show?

Clicking on the red magnifying glass will show all common Problems sharing the same code that were recorded for this patient and the organisation where they were recorded.

Procedures
Why can’t I see all the Procedures that are recorded for my patient in my EMR?

Malaffi is only displaying surgical and minor procedures recorded for the patient.

What does the red magnifying glass in the Procedures windowlet show?

Clicking on the red magnifying glass will show all Procedures that occurred on the same date and time for this patient and the organisation where they occurred.

Data quality
What do I do when I see the wrong information recorded for a patient in Malaffi?

Remember Malaffi is displaying information directly from each source EMR. It is important that if you feel patient information needs updating, this is done directly at the source EMR.

It is up to clinicians to verify information directly with the patient and ensure their own EMR is up to date and correct.

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